Updated January 8, 2022
It is your responsibility to check this “Shipping Policy” page each time you order our products to ensure you are up to date with any changes or amendments.
Order Processing and Delivery
Shipping rates are determined by the carrier and calculated at checkout. All delivery times are estimates provided by the carrier and not a guarantee of the delivery date.
Free shipping is offered through DHL on all orders over €50 within Germany. Once an order has been received in our system, it can generally take approximately 2-3 business days to process and ship. Delivery times vary by destination and are calculated at checkout. Please note, all delivery times are estimates provided by DHL and belsun.com cannot be held responsible for any delays in delivery.
Our business hours are Monday – Friday, 10:00 am – 6:00 pm CET.
Orders placed Monday through Friday after 5:00 pm CET will be shipped the following business day.
Shipments may be sent using DHL. Shipping times are dependent on location from our main warehouses and fulfillment centers.
If you have not received your order, your order is damaged, or you require an exchange, please contact us immediately at [email protected] Failure to contact us in a timely manner may affect your ability to return any damaged products to us.
You agree that we may charge you any sales or nexus taxes collected in your jurisdiction as applicable when ordering any of our products.
When tracking your shipment, please allow 2-3 business days for the tracking to update. Once your order has been shipped, you will receive a shipping email confirmation with your tracking number.
If you did not receive it, please email us and we will provide you with your tracking number.
If you have questions about your order or shipping, please email us at [email protected]
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensure you will not run out of CBD.
You agree not to hold us liable for any disruption of our service or failure to deliver our product for any reason beyond our control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, criminal acts, labor shortages, labor strikes (both lawful and unlawful), postal service or courier service disruption, infrastructure disruption, communication failure, material shortages, or any other circumstance that may be beyond our control.
Should any provision of this Agreement be unlawful, void, or otherwise legally unenforceable, the rest of the Agreement shall remain enforceable as though the unenforceable provision had not been a part of this Agreement.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and belsun.com with respect to the Site and it surpasses any and all prior or concurrent communications, whether electronic, oral or written, between the user and belsun.com with respect to the Site.